we attended the CCAP Conference yesterday at smx convention center near sm mall of asia. together with my colleagues, we attended couple of talks. Anthony Pangilinan (John Maxwell certified trainer) was one of the speakers. he talked on how to develop leadership. we stayed, listened to different topics . i'm just glad i came out in one piece. whew.The Contact Center Association of the Philippines (CCAP) is the official organization of outsource contact center service providers in the country. It was established in October 2001 by seven founding member companies. It is open to all companies operating an outsource contact center in the with a capacity of no less 50 seats.
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